TERMS & CONDITIONS

SHIPPING POLICIES


Shipping will be paid for by the buyer in the amount agreed upon by OUTFIX at the time of purchase. If an item is damaged during shipping, OUTFIX will not be held responsible. All packages are shipped from HCMC, Vietnam. 

*Local taxes and duties are not included 


TRACKING 


A tracking number will be sent to you after the order has been dispatched via email. You can track your order on 


ORDER DISPATCHING


All orders are set to dispatch within 2 days. The time may occasionally change due to unforeseen occurrences with order volumes.


REFUND & EXECHANGE


To return a product, simply visit our return center and follow the instructions:
HTTP://

OUTFIX accepts returns if items follow the guidelines:
- Unworn
- Unwashed
- Undamaged
- All tags included in original packaging
Return items must be shipped within 3 days of original delivery.


SALES ITEMS


Items bought on sale can be returned for either a store credit or an exchange.


COMPLAINTS


Complaints may be sent to our support customerservice@heliotemil.com. There is no guarantee of a resolution. Each case will be looked at individually. We aim to respond within 48 hours.


PAYMENT METHODS


OUTFIX utilizes PayPal as a payment method, ensuring a safe and optimal payment solution for our customers. The customer will be subject to their inherent terms and conditions in congestion with the terms and conditions of OUTFIX when purchasing a product.
For customer in nation of Vietnam, we have COD shipping Service from Viettel Express or customers can transfer directly to our Vietcom Bank Account.


CANCELLING OR AMENDING AN ORDER


An order may be cancelled up until the payment has been processed. Once the payment has been complete the order is being processed in our system and can not be cancelled.
Once an order has been completed, we cannot change the shipping address – unless it is a simple adjustment to a spelling mistake.


PRIVACY POLICY


OUTFIX regards your personal data and information with the utmost regard. Protection and confidentiality of personal information are ensured while utilizing data for the best customer experience.


OUTFIX / REGULATORY FRAMEWORK: 


Directive 2002/58/ec - “personal data processing and protection of prive life in the field of electronic communications”.

Regulation (EU) 2016/679 of the European parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing directive 95/46/ec “general data protection regulation.

Personal information will be stored safely and never distributed to any third parties, utilized only for the purpose of providing the best service possible. Signing up to our newsletters, your information will solely be used in relation to marketing and special offers. You can always alter your subscription with the information found in the emails when distributed.

You will always be informed when personal data is utilized and collected from you. OUTFIX collects personal data in several cases when interacting with the customer, which always will be stated. We do not sell nor disclose any of the information regarding the purchasing history to any third parties nor any other personal data regarding the customer.

All data is stored on a secured server however the payment solutions utilized by OUTFIX may be subject to different regulatory frameworks. This data as such is not handled by OUTFIX.


COOKIES


OUTFIX Uses cookies on the website in order to provide the best service and experience possible for the customer. If cookies are disabled the webshop can not be accessed. The information derived from the usage of cookies will never be sold or disclosed to any third parties. 

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